FAQs

Creating an Account

1. What are the benefits of creating an account?

There are several benefits to creating a Faveza account:

  1. Your billing and shipping information will be saved for a faster checkout.
  2. You can view your previous order history.
  3. You can stay updated with our latest collections, promotions, and newsletters.

2. I have forgotten my password. What should I do?

Click on “Forgot Password” on the account login page, enter your registered email address, and click “Reset My Password.” You will receive a password reset link by email. Follow the link to create a new password.

3. How can I receive Faveza promotional messages?

Create an account on our website and subscribe to our newsletter to receive updates about new collections, special offers, launches, and other Faveza news.

ORDERS

1. How can I place an order?

  1. Select your desired product and click Add to Cart.
  2. Click the Cart icon at the top of the website.
  3. Review your selected products and quantities.
  4. Click CHECKOUT to proceed.
  5. Enter your shipping address and required information.
  6. Select your preferred shipping method.
  7. Select your preferred payment method.
  8. Click Complete Order to finish your purchase.

2. How can I search for an item on the website?

Click the Search icon on the website and enter the name or keyword of the product you are looking for. Press Enter to view the available results.

3. Is a size chart available?

Yes. Size charts are available on the product pages under the product description. We recommend checking the size chart before placing your order.

4. Do you offer free shipping?

We offer free nationwide shipping on orders above Rs. 3,500.

For international orders, shipping charges may apply.

Important: International customers are solely responsible for any customs duties, taxes, or other charges imposed by their respective country. Customers are also responsible for any costs associated with refusing or returning a package due to unpaid duties or taxes.

5. When will I receive my order?

Estimated delivery time is:

  • Pakistan: 5–8 working days
  • International: 12–15 working days

Delivery times may vary depending on the location, courier service, holidays, or unforeseen circumstances.

6. How will I know if Faveza has received my order?

Once your order has been successfully placed, you will receive an order confirmation email containing your order details. If you do not receive the confirmation email, please contact our customer support team.

7. Can I modify my order after placing it?

Orders can only be modified before they are processed. Once an order has entered processing or has been dispatched, changes cannot be made.

8. How can I cancel my order?

Customers may request cancellation before their order is dispatched.

Our shipments are dispatched at 6:00 PM every day, so cancellation requests should ideally be made before the first 6:00 PM after placing the order.

You can contact us through:

  • WhatsApp: +92 319 7388359
  • Direct Calls: +92 319 7388359
  • Email: infofaveza@gmail.com
  • Instagram: @favezaofficial
  • Facebook: Faveza Official

Once an order has been dispatched, cancellation requests cannot be processed.

Returns & Exchange

Online Returns & Exchange

Faveza follows a No Return / Exchange Only policy. Exchanges are only accepted in accordance with our Exchange Policy.

If you receive a defective item or an incorrect size sent by Faveza, you must contact our customer service team within 5 days of receiving your order. In eligible cases, we will arrange a pickup and exchange.

If the correct size was delivered and there is no defect, the customer must ship the item back to us within 5 days at their own expense. No pickup will be arranged in this case. An exchange delivery charge of Rs. 200/- will apply.

The item must be unused, unworn, with all original tags attached, and in its original packaging. Exchange is limited to the same outfit only.

Items purchased on sale or with a discount are not eligible for exchange.

What happens if I return a used or worn item?

If a used, worn, washed, or damaged-by-customer item is returned, it will be sent back to the customer and no exchange or refund will be provided.

Do you offer cash refunds?

No. Faveza does not offer cash refunds. In eligible cases where a refund is applicable, customers will be provided with a coupon/voucher of the same value, which can be used for a future purchase.

International Orders

International orders are subject to the same exchange conditions. Customers are responsible for any applicable customs duties, taxes, and return shipping costs.

If an international customer refuses to accept a package upon delivery, any costs associated with the return shipment will be the customer's responsibility.

How can I request an exchange?

To request an exchange, contact our customer service team and provide your order number, reason for exchange, and relevant details/photos where applicable.

Email: infofaveza@gmail.com
WhatsApp/Contact: +92 319 7388359

Once our team reviews your request and confirms that all conditions are met, we will provide you with the address/instructions for returning the article. After receiving and inspecting the item, we will process the exchange and dispatch the replacement piece.